The Los Angeles County Department of Children and Family Services has received the prestigious Gold Eagle Award at the Annual Productivity and Quality Awards Ceremony for their “Moving Families from the Hotline to a Helpline” project.

The Moving Families from the Hotline to a Helpline project, developed in partnership with the Office of Child Protection, was conceived to connect families referred through the Child Protection Hotline to appropriate child abuse prevention supportive services. Thousands of County families can benefit from preventive supports when referrals to the Hotline do not meet the criteria for an investigation. Data showed that one out of every ten families offered supports in 2018 connected to a prevention support agency – many families either declined or dropped out during wait times.

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originally published on October 30, 2019