Who is assigned to help me?

Children’s Social Worker (CSW) – assigned to work with caregivers, the child/youth, and the biological family in all areas to support the case plan.

Resource Family Approval (RFA) CSW – assigned when resource families are initially applying for approval through DCFS to become a resource parent. The RFA CSW will only be assigned until approval.

Resource Family Support (RFS) CSW – assigned after  resource parents are approved. The RFS CSW provides support, guidance, resources, and completes the re-approval processes of the home, including any updates (e.g.: change of addresses, new residents in the home, etc.) Please note: if there is no child/youth placed in the home, an RFS CSW may not be assigned.

Adoptive Placement (AP) CSW – assigned if a child/youth is placed in the home with a plan of adoption and the resource family is seeking to adopt that child/youth.

Matching, Monitoring, and Support (MMS) CSW – assigned to assist resource parents who are interested in being matched with a child/youth  in need of a forever family. If the resource family is not interested in adopting the child/youth in their home, an MMS CSW may also be assigned to help match and locate an adoptive family for the child/youth.

Who do I call with my questions?

Who do I call for if I have a question about…


RFA CSW RFS CSW Adoptions CSW Foster Care Hotline


who is assigned to help me      
my RFA application process and timelines        
rate/Level of Care (LOC) issues    
allegations or my home being placed on “hold”    
respite care resources    
local resources or support groups    
Medi-Cal or payment concerns    
financial resources for the child/youth      
the child’s educational, medical, or behavioral support        
issues with visitation or the biological family        
the adoption process      
support groups for families adopting or in the adoptions process    
concerns with DCFS staff    

Important Contact Information

Resource Family Approval (RFA) Division
Staff are available to assist with questions you have related to the RFA process.
Available M-F: 8 AM – 5 PM
Phone: (888)811-1121

Resource Family Supports Liaison Unit
Social workers team with community service providers to identify and link you to local resources.
Available M-F: 8 AM – 5 PM
Email: RFSPLiaisonUnit@dcfs.lacounty.gov

Foster Care Hotline
Staff can assist with questions you have related to Medi-cal card issues, payment issues, and a Level of Care (LOC) rate change assessment. (A LOC rate change assessment may be requested if the needs of the child have changed)
Available M-F: 8 AM – 5 PM
Phone: (800)697-4444

Caregiver Warmline
Staff can provide you with contact information for the DCFS staff assigned to your case, foster care payment questions or missing payments, adoption information and recruitment, Medi-cal card issues, and relative support services.
Available 7 days a week, M-F: 1-11 PM & Sat-Sun: 11AM – 9 PM
Phone: (877)323-7165/Email: warmline@dcfs.lacounty.gov

Family Urgent Response System (FURS)
Staff are available to you and current or former foster youth (up to age 21) to provide immediate help and in-person support. Available 24/7, 365 days a year.
Call or text: (833)939-FURS | (833)939-3877

Post Adoptions Support (PAS)
Social workers are available to answer your questions after an adoption has been finalized.
Available M-F: 8 AM – 5 PM
Phone: (800)735-4984 / Email: LACOPAS@dcfs.lacounty.gov

Child Protection Hotline
Staff are available if you need to report concerns of child abuse and neglect.
Available 24/7, 365 days a year.
Phone: (800) 540-4000

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Child Protection Hotline

24 hours a day, 7 days a week

Toll Free within California

(800) 540-4000

Outside of California

(213) 639-4500

TDD - Hearing Imparied

(800) 272-6699