Commitment to Nondiscrimination

The Los Angeles County Department of Children and Family Services (DCFS) prohibits discrimination against any person on the basis of race, color, ancestry, national origin, ethnic group identification, age, physical disability, mental disability, medical condition, religion, sex, gender identity, gender expression, sexual orientation, marital status, domestic partnership, political affiliation, citizenship, primary language, immigration status, or genetic information.

It is the policy of DCFS to provide all persons with equal treatment when receiving services.

Know Your Rights

The Your Rights Under California Public Benefits (PUB 13) pamphlet explains individuals’ rights to receive equal benefits and services, how to request language assistance or a reasonable accommodation for a disability and how to file a discrimination complaint.

Filing a Complaint

If you believe that you have been discriminated against because of race, color, ancestry, national origin, ethnic group identification, age, physical disability, mental disability, medical condition, religion, sex, gender identity, gender expression, sexual orientation, marital status, domestic partnership, political affiliation, citizenship, primary language, immigration status, genetic information and/or retaliated against for engaging in a protected activity, you have the right to file a discrimination/retaliation complaint in writing, verbally, in person, and/or anonymously.

Options to File a Complaint

In-Person:

Individuals may submit the completed Complaint of Discrimination Form (GEN 1179) in person to the DCFS office:

Los Angeles County
Department of Children and Family Services
Human Resources Division – Civil Rights Unit
510 South Vermont Avenue, 14th Floor
Los Angeles, CA 90020

Phone Call

The Civil Rights Discrimination Complaint Hotline: (213) 371-0632

In Writing

Individuals may mail the completed GEN 1179 form to:

Los Angeles County
Department of Children and Family Services
Human Resources Division – Civil Rights Unit
510 South Vermont Avenue, 14th Floor
Los Angeles, CA 90020

Time Limits

You must file a discrimination complaint within 180 days of the date you were discriminated against, unless the filing date is extended by the California Department of Social Services or a responsible federal agency

What Happens After Filing a Complaint

All complaints are evaluated and individuals may be contacted for more information. Following the complaint evaluation and/or investigation, complainants will be notified of a decision.

For additional assistance, contact the DCFS Civil Rights & Client ADA Title II Coordinator:

Therese Batungbacal (hear my name)
Gender pronouns: she/her/hers What is this?
Civil Rights & Client ADA Title II Coordinator
Los Angeles County
Department of Children and Family Services
Human Resources Division
501 Shatto Place, Suite 300
Los Angeles, CA 90020
Phone: (213) 371-0492
Civil Rights Unit Hotline: (213) 371-0632
Email: BatunT@dcfs.lacounty.gov

Individuals may also file a complaint with the following agencies:

California Department of Social Services
Civil Rights Section
744 P Street, M/S 9-7-041
Sacramento, CA 95814
Phone: (866) 741-6241
Email: crb@dss.ca.gov

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Suite 515F, HHH Building
Washington, DC 20201
Phone: (800) 368-1019, (800) 537-7697 (TDD)
Email: OCRMail@hhs.gov