Language Access Complaints

Click Here for Language Access Plan

Individuals served by the Department of Children and Family Services (DCFS) who have difficulty speaking, reading, or understanding English have the right to free language assistance. The department is committed to ensuring that everyone can access DCFS services in their primary language. Feedback from those served helps the department improve its services. Clients are encouraged to use the form below to share their experience and how DCFS can continue to improve.

Why Use This Form?

Complete and submit the form if the department did not provide the language help needed, such as assistance with interpreting and/or translating services.

What Happens Next?

  1. Once the form is received, the department will review and respond to the complaint.
  2. Follow-up: If a response is not received within 10 business days, contact the department at publicinquiries@dcfs.lacounty.gov or call (213) 351-5602.
  3. Resolution: The department will provide a response on how the complaint was addressed as soon as possible, and no later than 30 business days from the date the complaint is received.

How to Fill Out This Form

  1. Check the issue: Is the complaint about language help, such as assistance with interpreting and/or translating services?
  2. Complete the Form: Fill in all details so that the problem can be understood.
  3. Send us the Form:

If individuals have questions or need assistance, they may contact the department at publicinquiries@dcfs.lacounty.gov or (213) 351-5602.

Only complete and submit this form for language access complaints. 

Language Access Compliant Form
Is your complaint about not getting help in a language other than English, like needing an interpreter or a bad translation?
If you selected “No,” this is not a language access complaint. Please contact our department at Pinquiries@dcfs.lacounty.gov or (213) 351-5602 for other concerns. If you select “Yes,” continue to the next section.
Name
Name
First Name
Last Name
How do you want to be contacted?

About Your Complaint

Where did the issue happen?
What went wrong? (Check all that apply)
Did someone help you fill out this form?
If yes, please provide their information.
Name
Name
First Name
Last Name

Your Rights

How Can We Help You?

Select a question below to be directed to an answer.

What is child abuse? What is the difference between discipline and abuse? What are the signs of abuse and neglect? What are the effects of child abuse and neglect? Why do adults abuse children? Why should I report child abuse or neglect? How do I file a complaint or grievance?

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