All people and organizations providing public assistance must respect the rights of the individuals they serve. The following forms and materials offer information and tools to help individuals understand these protections and take action if needed.

Civil Rights Information 

The DCFS 2457 provides an overview of civil rights protections and the complaint process.

English    Spanish

Your Rights Under California Public Benefits (PUB 13)

This publication explains the protections available to individuals served by public benefit agencies, including DCFS.

The PUB 13 is available in the following languages:

Arabic: PUB 13 Arabic  |  PUB 13 Large Print Arabic  |  Audio

Armenian: PUB 13 Armenian | PUB 13 Large Print Armenian

Cambodian: PUB 13 Cambodian | PUB 13 Large Print Cambodian

Chinese: PUB 13 Chinese | PUB 13 Large Print Chinese  |  Audio

English: PUB 13 English | PUB 13 Large Print English  |  Audio

Farsi/Dari: PUB 13 Farsi/Dari | PUB 13 Large Print Farsi/Dari  |  Audio

Hindi: PUB 13 Hindi | PUB 13 Large Print Hindi

Hmong: PUB 13 Hmong | PUB 13 Large Print Hmong

Japanese: PUB 13 Japanese | PUB 13 Large Print Japanese

Korean: PUB 13 Korean | PUB 13 Large Print Korean  |  Audio

Lao: PUB 13 Lao | PUB 13 Large Print Lao

Mien: PUB 13 Mien | PUB 13 Large Print Mien

Portuguese: PUB 13 Portuguese | PUB 13 Large Print Portuguese

Punjabi: PUB 13 Punjabi | PUB 13 Large Print Punjabi

Russian: PUB 13 Russian | PUB 13 Large Print Russian  |  Audio

Spanish: PUB 13 Spanish | PUB 13 Large Print Spanish  |  Audio

Tagalog: PUB 13 Tagalog | PUB 13 Large Print Tagalog

Thai: PUB 13 Thai | PUB 13 Large Print Thai

Ukranian: PUB 13 Ukranian | PUB 13 Large Print Ukranian

Vietnamese: PUB 13 Vietnamese | PUB 13 Large Print Vietnamese  |  Audio

Discrimination Complaint Form (GEN 1179)

Individuals who believe they have experienced discrimination in connection with programs or services may submit a complaint using the form below.

The GEN 1179 form is available in the following languages:

Arabic     Armenian     Cambodian     Chinese

English    Farsi/Dari     Haitian     Hindi 

Hmong     Japanese     Korean     Lao     Mien

Portuguese     Punjabi     Russian     Spanish

Tagalog     Thai     Ukranian     Vietnamese

Language Access Complaint

Complete and submit the Language Access Complaint Form if the department did not provide the language help needed, such as assistance with interpreting and/or translation services.

For more information and to submit a language access complaint, click here.