In Los Angeles County, a pilot program has combined technology with traditional methods to improve the efficiency of reporting child abuse cases.
The Child Abuse Reporting Electronic System (CARES) is an automated, online reporting system for non-urgent suspected child abuse or neglect. The system aims to meet the increasing number of calls reported to Los Angeles County’s Department of Children and Family Services’ (DCFS) Child Protection Hotline.
“This is 2019, where technology is so phenomenal,” said Carlos Torres, acting division chief for the Child Protection Hotline. “That was the rationale — let’s give people the ability to use technology to make these reports.”